Client Services Vet Nurse

• Provide professional telephone triage and general pet health advice
• Assist clients with appointment bookings and enquiries
• Support Greencross clinics nationwide
• Manage website enquiries and customer service requests
• Assist with Pet Health Reminders and other business initiatives
• Deliver outstanding customer experiences while supporting positive patient outcomes
• Serve as the first point of contact for many pet owners on behalf of Greencross clinics across Australia

• Holds a Certificate IV in Veterinary Nursing
• Minimum of 4 years' veterinary nursing experience
• Clinical confidence and passion for exceptional customer service
• Experience working in a fast-paced environment and remaining calm under pressure
• Confidence making accurate and timely telephone triage decisions
• Experience using RxWorks
• Excellent attention to detail
• Ability to follow detailed processes and procedures
• Ability to work independently while remaining connected and engaged with a remote team
• Strong communication skills
• Genuine enjoyment of helping pet owners
• Reliable internet connection, ergonomic workstation, and quiet workspace

• Employees can work remotely from anywhere in Australia
• North Ryde Support Office available for Sydney-based team members who wish to work from the office
• All equipment is provided
• Structured training and ongoing support
• Supportive team of experienced Vet Nurses
• Work with one of Australia's leading veterinary care networks