Client Director

• Develop and maintain revenue from owned Accounts and Prospect Accounts within Australia and New Zealand markets
• Lead direct, proactive sales teams and implement strategic account management
• Increase new active accounts through business development activities
• Meet established revenue targets for Belmond properties or regional property groups
• Monitor, analyse and evaluate strategy plans, results versus goals, and remedial measures
• Develop quarterly sales action plans and annual account management plans
• Maintain contact with property-based sales personnel and Directors of Sales
• Collaborate with property management, sales, and revenue management teams and lead closing efforts
• Qualify leads, secure new bookings, prepare quotes and detailed offers for group leads
• Ensure timely, accurate, and personalized responses to customer enquiries
• Coordinate with sales, marketing, corporate commercial teams, and divisional leadership
• Organize sales events, trade shows, sales trips, roadshows, and client educational trips
• Monitor team financial performance, account productivity, priorities, and initiatives
• Train, coach, and guide direct reports and conduct individual and team reviews
• Develop owned-account market share and maintain high client satisfaction
• Establish relationships with key contacts, decision makers, bookers, and influencers
• Conduct property and product training and host client events
• Use selling, negotiating, closing, and BI tools including Tableau
• Maintain account databases and log sales activities in OSC
• Manage individual and team budgets and prepare sales reports
• Support corporate marketing communications and protect guest, customer, employee, and company information

• Minimum of 5-10 years of experience in client manager, sales, or a similar role within the hospitality or luxury travel sector
• Proven track record of achieving revenue targets and growing key accounts
• Good understanding of transient sales and commercial performance analysis
• Strong experience in account planning, lead conversion, and client relationship management
• Proficiency in CRM systems and sales reporting tools
• Experience with OSC, Tableau, or similar BI/reporting platforms would be advantageous
• Ability to work collaboratively with sales, revenue, and reservations teams across multiple properties
• Willingness to travel as required

• Comprehensive range of compensation, perks and benefits offered (specific benefits not itemized in the posting)