Support Specialist, Imaging Systems

• Install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
• Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting
• Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks
• Build strong, long-term customer relationships as a trusted technical advisor
• Complete service activities efficiently, accurately and according to Brainlab quality standards and procedures
• Document installations, maintenance, repairs and other service interventions
• Collaborate with Sales, R&D, Clinical Support and other internal teams
• Share technical feedback and contribute ideas to improve products, services and processes
• Manage home office days independently

• Degree in Electrical Engineering, Electronics, Mechatronics, or similar
• Initial professional experience in technical support, ideally within the healthcare or medical technology sector
• Experience with X-ray imaging systems and/or scanner technology is a plus
• Special knowledge in radiation protection is an advantage
• Strong knowledge of IT, computer systems, networking and technical troubleshooting
• Excellent analytical, troubleshooting and problem-solving skills
• Independent, structured and solution-oriented approach to work
• Strong customer focus and excellent communication skills in French and English, both written and spoken
• Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
• Confident user of Microsoft Office; Salesforce experience is an advantage
• Valid driver's license is required

• Company car, smartphone, laptop - also for private use
• Flexible working hours as well as home office, Monday to Friday
• Comprehensive training and continuing education opportunities
• Well-structured onboarding program to ensure a smooth and successful start
• Regular team events