Customer Support Agent

• Communicate with customers through live chat and e-mails
• Maintain a prompt and empathetic attitude towards customers
• Acknowledge and resolve customers’ issues and queries
• Keep up to date with product terms, offers and functions
• Report and escalate advanced customer queries to relevant departments
• Perform first-step investigations on queries and issues

• Proficiency in both written and verbal English, with excellent language skills
• Strong communication abilities
• Solid computer literacy and adept typing skills
• Ability to perform effectively within a multitasking work environment
• 2+ years experience in online customer support is mandatory

• Performance-based monthly bonuses
• Flexible remote work
• 4 days on, 4 days off work schedule
• Option to permanently work one of two shifts: 10:00–22:00 or 22:00–10:00 (Cyprus local time)
• Opportunity to join a dynamic, forward-thinking European company and play a key role in its success