Field Service Engineer

• Provide expert installation, maintenance, repair, troubleshooting, preventive maintenance, qualification, and certification services for analytical and microscopy equipment
• Provide high-quality telephone and remote technical support
• Support customers across Norway and the Nordic countries, with primary focus on Norway
• Promote contract products
• Achieve customer satisfaction through professional customer interactions and rapid resolution of critical issues
• Manage company assets including parts inventory, computer, telephone, tools, software, company car, and manuals
• Coordinate with internal partners on service planning and scheduling
• Provide accurate and timely field service and expense reports
• Collaborate with Sales on lead generation, customer activities, and updates
• Train users and support customers in operating analytical equipment
• Follow safety protocols and quality standards

• Professional background or relevant degree in Electronics, Chemistry, or as a Laboratory Technician
• Hands-on experience with analytical instruments, preferably HPLC, IC, GC, and LCMS
• Experience servicing analytical equipment or equivalent experience as an Application Specialist is an advantage
• Experience working in research laboratories or similar environments is an advantage
• Self-driven, with excellent interpersonal skills and ability to work effectively across all levels, functions, and regions
• Excellent written and verbal communication skills in English
• Proficiency in a Scandinavian language is desirable but not required
• Good understanding of Scandinavian culture is an advantage
• Strong IT skills
• Valid driver's license and willingness to travel up to 50-75% within the assigned territory
• Ability to travel across Europe and the US for technical training
• Strong problem-solving skills and demonstrated organizational abilities, with capability to manage multiple priorities simultaneously
• Ability to work independently while maintaining strong collaboration within the team
• Commitment to following safety protocols and quality standards
• Ability to respond to customer needs at short notice
• Ability to effectively train and support customers in the operation of analytical equipment
• Able to lift 40 lbs. without assistance

• Continuous learning and professional development opportunities
• Competitive benefits package, including pension and healthcare
• Career with an international company making a global impact
• Diverse and rewarding role as part of an engaged, customer-centric team
• Collaboration with talented colleagues across multiple business areas
• Opportunity to work alongside internationally recognized scientists and cutting-edge process, production, business, and marketing professionals