Bilingual Customer Service & Sales Specialist, Spanish/English

• Promptly and professionally answer high-volume inbound phone calls from retail customers, professional mechanics, commercial repair shops, and dealerships
• Utilize digital parts catalogs, electronic lookup systems such as CDK and Epicor, manufacturer-specific databases, and fitment guides to identify components by Year, Make, Model, or VIN
• Enter, verify, and finalize customer orders, payments, and invoices in POS and inventory control management systems
• Recommend companion items such as gaskets, seals, fluids, and specialty tools through upselling and cross-selling
• Provide pricing, product availability, shipping rates, and delivery timeframes
• Address questions about warranties, core charges, and return policies
• Resolve order discrepancies, shipping delays, and basic technical fitment complaints
• Coordinate with warehouse personnel, shipping managers, and delivery drivers to track pending fulfillments and flag out-of-stock items for reorder

• Bilingual Spanish/English strongly preferred
• Minimum of 1–2 years of experience in automotive parts sales, automotive customer service, or working at a parts counter/call center
• Strong baseline knowledge of automotive systems, vehicle mechanics, and major component categories
• Hands-on experience with electronic parts catalogs (EPC), inventory systems, and basic database management
• Excellent verbal communication and an active, patient listening style tailored for telephone-based customer interactions
• Capable of looking up technical data on a computer screen while maintaining an engaging, clear conversation with a client on the phone
• Ability to work extended periods sitting at a desk and wearing a phone headset
• Ability to handle high-volume screen usage and continuous data entry

• Fast-paced team environment
• Opportunity to grow with UNIFIN
• Continuous learning
• High-performing team of self-driven professionals