Call Centre Agent

• Handle inbound and outbound calls for a UK business
• Take inbound calls and resolve queries
• Make outbound follow-up calls where needed
• Record call outcomes accurately in the CRM
• Follow scripts and compliance requirements
• Meet quality and call-handling targets
• Provide callers with a clear, helpful and professional experience

• Experience in a call centre or phone-based role
• Clear spoken English with a professional manner
• Experience using a CRM or dialler system
• Typing speed and accuracy
• Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
• Experience with Five9, Aircall or similar (nice to have)
• Experience in sales or collections calls (nice to have)
• Previous work with UK customers (nice to have)

• Fully remote work from anywhere in South Africa
• Stable, full-time role with a UK employer
• Clear expectations and a friendly, supportive team
• Room to grow as the business grows