Sales Agent

• Present, promote, and sell suitable bikes based on customer needs and enquiries
• Upsell relevant parts and accessories
• Contact customer leads by phone, live online chat, or ticketed email
• Share special offers and product recommendations to increase conversion rate and customer lifetime value
• Sell products using solid arguments, rationale, and value propositions
• Maintain positive business and customer relationships
• Achieve agreed sales targets and outcomes within schedule
• Contribute to market analysis, sales tracking, and status reports
• Maintain accurate customer records
• Answer customer questions about bike products and availability
• Complete sales reports and tasks assigned by the Sales Supervisor
• Attend weekly meetings with the Sales Supervisor
• Continuously improve through feedback and provide feedback on customer experience and sales results
• Report to the Sales Supervisor

• Previous bicycle experience is essential, including familiarity with a broad range of bicycle products, parts and accessories
• Proven success as a sales representative or in a consultative customer service role
• Strong written and verbal English skills with active listening ability
• Proven time management ability in a remote working environment, meeting goals and timelines
• Demonstrated decision-making and analytical skills
• Proficiency in CRM software
• Experience with Microsoft Excel/Google Sheets, computers, and online tools
• Exposure to and use of AI tools and applications
• Calm under stress and adaptable to system/process changes
• Excellent selling, negotiation, and relationship management skills
• Continuous improvement mindset, openness to feedback, ownership, and responsibility
• Resume and cover letter required
• Passion for bicycles and strong knowledge of bicycle products

• Commission on meeting targets
• Remote work arrangement
• Feedback and continuous improvement opportunities