Diagnostics Technical Specialist

• Deliver post-sale product installation support and validation
• Lead applications and operations training to accelerate adoption and reduce time-to-value
• Execute customer onboardings across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab offerings
• Support structured onboarding journeys, including a 100-day cadence where applicable
• Identify, document, and address workflow pain points
• Design and implement workflow improvements to enhance customer experience and increase utilization
• Respond to onsite technical support requests and coordinate escalations for complex system issues
• Use territory and time-management tools such as FASTDx to optimize account coverage
• Drive utilization of consumables and diagnostic services through consultative training and value-based recommendations
• Generate and route qualified leads for point-of-care analyzers and reference lab opportunities
• Tailor messaging to customer needs and business objectives
• Collaborate with field partners on customer retention, corporate initiatives, and quarterly projects
• Work with the Area Business Manager and Diagnostic Solutions Consultant to provide customer service
• Identify and report opportunities for additional analyzers and new customer opportunities

• Basic computer skills, including Microsoft Office, Excel, and Adobe
• Basic knowledge of animal disease states preferred
• Knowledge of diagnostic products, instrumentation, and clinic processes
• Analytical mindset and demonstrable critical thinking skills
• Availability and willingness to travel up to 90% of the work week within the territory
• Deep understanding of the Puerto Rico animal health market
• Regular travel to multiple locations within Puerto Rico; out-of-state travel for initial training and sales/training meetings
• Standard business hours, Monday through Friday
• Ability to safely lift and move 60 lbs.
• Fluent in English and Spanish
• Rapid learning ability and early adopter behaviors
• Veterinary terminology/science expertise
• Presentation skills and ability to transport, set up, and demonstrate equipment
• Organizational, prioritization, and time management skills
• Ability to multitask and work independently
• Associate’s degree required; Bachelor’s degree preferred, or equivalent experience
• Degree from a Veterinary Technology Program preferred
• Credentialed Veterinary Technician preferred
• At least one year of experience working in a clinical setting
• Valid driver’s license, clean driving record, and auto insurance
• Authorization to work in the US for Zoetis

• Full-time regular employment
• Equal opportunity employment
• Reasonable accommodations available for individuals with disabilities