Desktop Support Technician

• Triage and resolve incoming helpdesk tickets in a timely, friendly manner, keeping users updated
• Provide first-line support for account and access issues, including password resets, MFA, and permissions
• Troubleshoot software and productivity application issues, including email, file storage, and collaboration tools
• Set up, configure, and troubleshoot user laptops and mobile devices
• Maintain accurate asset management records for company hardware and software
• Onboard and offboard users, including account provisioning/deprovisioning, access grants and revocations, and device coordination
• Assist in reviewing and assigning appropriate user permissions
• Create and maintain knowledge base articles and user guides
• Escalate security-relevant issues to the Security team with clear context
• Participate in implementation work and company IT projects
• Work closely with the Director of IT to support day-to-day operations

• Knowledge and experience supporting Windows endpoints (Windows 11)
• Knowledge and experience supporting Apple Mac endpoints (MacBook)
• Knowledge and experience supporting Office 365 applications and systems, including Outlook/Email, SharePoint, and OneDrive
• Knowledge and experience supporting Apple iOS and Android devices
• Excellent customer service skills
• Strong English reading, writing, and speaking skills
• Motivated and driven to learn and tackle new problems and systems
• 1–3+ years of experience in IT Support managing end users and IT systems
• Prolonged periods of sitting at a desk and working on a computer
• Experience with Microsoft/M365 administration, including Entra ID, Intune, Exchange Online, and Defender
• Experience with Enterprise AI management (Claude)
• Experience with Freshservice or similar ticketing/service management platforms
• Experience with UEM suites such as NinjaOne and JAMF / Apple Business Manager
• Exposure to endpoint security tools such as CrowdStrike, Netskope, and VPN
• Experience with networking fundamentals and a security-first mindset

• Competitive compensation
• Benefits
• Annual leaves
• Health and medical insurances
• Flexible working arrangement
• Opportunities for growth and development