Senior Application Support Engineer

• Provide technical support to end users for Emerson Syncade and DeltaV
• Configure, build, implement, enhance, and fix Syncade MES with business stakeholders and implementation partners
• Design master data and recipes and define best practices with business process leads
• Support operationalization of manufacturing and peripheral systems
• Ensure uninterrupted 24/7 operation of manufacturing systems for CAR T manufacturing, including rotating weekend on-call support
• Support daily operations and future enhancements as an IT system owner and technical expert
• Support integrations between site manufacturing systems and enterprise systems such as LIMS, ERP, and RTMS
• Triage and resolve user technical requests and complex technical issues
• Document issues and escalations in ServiceNow and maintain a platform knowledge base
• Follow escalation processes and interface with different tier teams
• Write ad hoc SQL queries to retrieve MES data for non-urgent requests
• Develop and maintain relationships with key stakeholders

• Expert in pharma/biotech projects, focusing on Manufacturing and IT disciplines
• Knowledge of shop floor activities, Good Manufacturing Practices (GMPs), and process automation
• Prior experience in Manufacturing Execution System (MES) and support, preferably Syncade MES
• Bachelor’s degree in Chemical, Mechanical, Biomedical, Electrical or Computer Engineering, or MIS discipline
• Experience with reporting systems like Informetric InfoBatch
• Experience with labeling systems like Bartender
• Experience integrating MES with enterprise applications like ERP (Oracle/SAP), LIMS, RTMS, etc.
• Ability to author, review, and approve technical documentation, protocols, and reports, including IQ/IQ/PQ protocols, change controls, and SOPs
• Understanding of Electronic Batch Records (EBR) and Review by Exception (RBE)
• Experience with Microsoft SQL Server, reporting services, database design, and data architecture
• Query creation in multiple database environments
• Experience with Test Strategy, Test Management, and Defect Tracking Tools like HP ALM
• BA/BS degree in Computer Science, Information Technology, Chemical Engineering or a related field; Associates or Technical degree will be considered
• Comfortable working in rotational shifts providing 24/7 technical support

• Equal employment opportunity regardless of protected characteristics
• Reasonable accommodations for qualified individuals with disabilities