SAP AMS Service Manager

• Manage and oversee SAP support and maintenance operations (AMS).
• Structure processes, service workflows, and operational routines.
• Monitor tickets, SLAs, KPIs, and performance indicators.
• Coordinate technical teams, set priorities, and ensure service-level compliance.
• Track the resolution of incidents, problems, requests, and continuous improvement initiatives.
• Serve as the liaison between clients, technical teams, and other stakeholders.
• Identify opportunities for continuous improvement, process optimization, and operational efficiency.

• Proven experience managing SAP AMS services.
• Experience structuring, organizing, and overseeing SAP support operations.
• Experience managing technical teams and prioritizing requests.
• Knowledge of service delivery processes, SLAs, KPIs, and incident management.
• Technical knowledge of SAP environments to support the tracking and direction of requests.
• Organized and proactive, with strong communication and client relationship skills.
• English or Spanish proficiency.
• Knowledge of ITIL best practices and service management tools.