Senior Performance Support Specialist

• Perform performance tuning of Unit4 Financials by Coda before and after go-live
• Troubleshoot technical and application performance issues across new implementations and existing business-as-usual implementations
• Develop enhanced, proactive monitoring, detection, and remediation of performance issues
• Develop proactive, continuous performance-tuning processes to maintain optimal performance levels
• Comply with information security requirements and company procedures and policies
• Deliver proactive performance and technical support before and after go-live as part of the U4F by Coda team
• Work alongside a Senior Performance & Optimisation Consultant and a Database Administrator
• Attend occasional customer visits for in-person meetings when required

• Good working knowledge of the Unit4 Financials by Coda application (mandatory)
• 5+ years in customer success, performance optimisation
• Hands on use of AI productivity tools, such as Microsoft Copilot
• AI enabled productivity improvement and a sharp instinct for spotting automation opportunities
• Previous experience in a database-centric, web-enabled environment
• Ability to perform database tuning working with SQL queries, indexes, statistics, and database views
• Understanding of database replication
• Understanding of web services and extension kit flows
• Experience of Java-based applications and Java containers, including JBOSS and Wildfly
• Experience implementing systems into SaaS Azure infrastructures
• Knowledge of TCP/IP and fundamental networking concepts and protocols
• Good communication and interpersonal skills
• Logical thinking and problem-solving using a solid methodology
• Ability to work under pressure
• Enthusiastic and flexible
• Strong team-player capability
• Comfortable traveling for occasional in-person customer meetings
• May require security clearance for customer projects and access to sensitive customer data
• May require disclosure of criminal record declaration, right to work, personal identification, and work history for background checks

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities
• Tools and guidance for professional development
• Talented colleagues, role models and mentors
• Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all
• Equal opportunity hiring commitment
• Background checks handled according to local privacy laws