Medical Virtual Assistant

• Handle inbound and outbound calls with patients, healthcare providers, and insurance companies
• Schedule, confirm, and coordinate patient appointments while maintaining accurate calendars and medical office records
• Access and update patient information using EMR/EHR systems while ensuring accuracy and confidentiality
• Assist with insurance eligibility verification, coverage inquiries, and patient information validation
• Support patient intake, admissions, and front-desk operations
• Serve as a communication link between patients and healthcare professionals
• Perform data entry, email management, record maintenance, and documentation
• Communicate with English- and Spanish-speaking patients
• Follow healthcare procedures, patient privacy standards, and HIPAA requirements
• Maintain attendance, productivity, and service quality while adapting to assigned US healthcare clients’ working hours

• Fluency in English and Spanish, with excellent verbal and written communication skills and confidence handling professional phone conversations in both languages
• Previous experience in customer service, call centers, BPO operations, virtual assistance, healthcare administration, or another relevant customer-facing role
• Strong phone-handling skills for frequent inbound and outbound calls
• Excellent organizational skills and attention to detail
• Strong computer literacy and proficiency with Google Workspace, Microsoft Office, or similar business applications
• Ability to learn new systems, follow procedures, and handle confidential patient information responsibly
• Strong interpersonal skills, sound judgment, and effective communication with patients, medical professionals, and internal teams
• Self-motivated, dependable, and comfortable working independently in a fully remote environment
• Flexibility to work US business hours, including Eastern, Central, or Pacific Time
• Access to a reliable computer, high-speed internet, suitable home workspace, backup equipment, and connectivity
• Preferred: 1–2 years of experience supporting US healthcare accounts, medical practices, insurance providers, or healthcare-related BPO operations
• Preferred: Familiarity with medical terminology, patient scheduling, insurance verification, or medical office workflows
• Preferred: Hands-on experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen
• Preferred: Previous experience as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service Representative
• Preferred: Degree or educational background in healthcare, nursing, medical administration, or a related field
• Preferred: Knowledge of HIPAA regulations or an existing HIPAA certification
• Preferred: Experience supporting US-based clients or working with distributed international teams

• Fully remote - Latin America
• Independent Contractor
• Full-time schedule aligned with assigned US client business hours