Field Service Engineer – Cath Lab

• Deliver technical support and maintenance services, including troubleshooting, repairs, and installations
• Document diagnostics, resolutions, test procedures, and case status accurately
• Follow established processes under direct supervision while applying independent judgment
• Track customer interaction time, parts usage, and service outcomes in real time
• Prepare for service visits by diagnosing issues, organizing parts, and creating action plans for first-visit resolution
• Address customer escalations, complaints, and feedback
• Execute field service tasks using diagnostic tools and troubleshooting techniques
• Identify sales opportunities and value-added services during field visits
• Continuously expand knowledge of assigned products and services

• 4 to 8 years of experience on Cathlab, Xray, C-arm with IT and Network knowledge
• Good communication skills
• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance