DevOps/SRE Tech Lead – Observability

• Design, deploy, and maintain telemetry infrastructure, including OpenTelemetry Collectors, metrics/logs/traces agents, aggregators, and visualization tools
• Ensure high availability of the observability platform
• Configure application and infrastructure data collection and define actionable alerting rules with Alertmanager/Incident.io
• Reduce noise by operating an Observability-as-a-Service model for development teams
• Design, operate, and evolve AWS infrastructure using IaC
• Administer production Kubernetes clusters, ensuring scalability, security, and cost control
• Build and optimize continuous delivery pipelines and eliminate repetitive operational work
• Lead the infrastructure/platform team, organize the backlog, assign tasks, and mentor engineers
• Negotiate technical priorities with development and product teams

• Deep experience with public cloud providers, preferably AWS
• Advanced expertise in Kubernetes and the container ecosystem (Docker/containerd)
• Mature experience operating and supporting distributed, highly available production systems
• Proven experience deploying and configuring the observability stack through code (IaC/Helm)
• Strong command of Prometheus Operator, OpenTelemetry Collector, Grafana Stack (Loki, Tempo, Mimir), or Datadog, New Relic, and Dynatrace
• Experience managing telemetry data retention and costs
• Ability to design resilient and scalable cloud architectures
• Systems-level understanding of the SDLC to improve the developer experience (DevEx)
• Deep understanding of observability data generation, collection, processing, and storage
• Experience with incident response protocols
• Experience or strong aptitude for facilitating agile ceremonies and managing delivery for a small technical team
• Proficiency in IaC tools such as Terraform, Pulumi, or equivalent
• Demonstrated ability to code automation using Python, Go, or advanced Bash
• Experience building and maintaining CI/CD pipelines, such as GitLab CI, GitHub Actions, or Jenkins
• Ability to translate technical debt and infrastructure risks into business language and negotiate priorities
• Resilience and composure to make rapid decisions under pressure during incidents
• Mentorship-oriented profile (Servant Leadership)
• Pragmatic approach to balancing architecture with business needs
• Nice to have: Argo CD, Flux, Istio, or Linkerd; FinOps; eBPF (Cilium, Pixie); log sampling and aggregation/discarding; DevSecOps, OPA/Gatekeeper, and supply chain security; CKA or AWS Solutions Architect certifications, or equivalent
• Advanced technical English for reading, conversation, and leading forums with vendors and global teams

• 100% remote work (work from wherever you want)
• Offices in Rio de Janeiro and São Paulo with a relaxed work environment (for those who wish to use them)
• Growth and development opportunities
• Flexible working hours (yes, even when working from home)
• Flexible vacation (in addition to statutory CLT leave)
• Bradesco health and dental insurance
• Group life insurance
• Meal benefit via Caju card
• Monthly home-office allowance (furniture and internet)
• Home-office benefit
• OrienteMe (psychological support)
• Conexa Saúde (psychological and nutritional support)
• Wellhub
• Birthday Day Off
• Six months of maternity leave
• One month of paternity leave
• Childcare allowance
• SESC membership
• Game night (in person at the Rio de Janeiro office and online via Discord)
• BDC Learning and BDC Decola (professional development and growth programs that subsidize various types of training, such as courses, talks, books, and more)
• A close-knit team that is always ready to help