Regional Service Operations Lead – France

• Coordinate repair network operations across France, Belgium, the Netherlands and Luxembourg as the primary operational contact
• Conduct partner audits, certification and annual performance reviews
• Monitor and improve service KPIs including First-Time Repair Rate, TAT, Repeat Repair Rate, CSAT and Cost per Repair
• Identify bottlenecks and drive corrective action plans with service partners
• Localize repair manuals, technical procedures and service documentation
• Coordinate regional spare-parts demand forecasting and inventory with internal teams
• Ensure compliance with service processes, quality and operational standards
• Manage day-to-day after-sales relationships with retailers and dealers across the region
• Act as the escalation point for significant retailer/dealer service issues
• Lead Quarterly Business Reviews with key channel and service partners and track actions to closure
• Support new product launches and commercial campaigns from an after-sales readiness perspective
• Run a structured Voice of Customer loop across retailers, repair partners, regional teams and HQ
• Ensure compliance with French consumer protection regulations and GDPR
• Own L2/L3 technical escalations from dealers, retailers and service partners
• Guarantee timely first response and resolution coordination on critical cases
• Deliver French-language technical training and enablement to dealers and service partners
• Investigate recurring or systematic product issues with partners and HQ technical teams
• Provide structured field feedback to HQ R&D and follow up on potential product defects
• Localize technical training materials, troubleshooting guides and service documentation

• Bachelor's degree in Engineering, Business Administration or a related field
• Minimum 5 years of relevant experience in after-sales service, repair center operations, service operations or a comparable function
• Experience in consumer electronics or a similarly technical consumer-products environment is strongly preferred
• Proven experience working with outsourced repair/service partners
• Experience coordinating or managing a multi-country service network
• Demonstrated experience in B2B dealer and/or retailer relationship management
• Experience working with operational KPIs, service quality metrics and continuous-improvement initiatives
• Experience handling complex technical or service escalations
• Native or fluent French is mandatory
• Professional working proficiency in English is required
• Based in France
• Willingness to travel approximately 30–50% within France and the Benelux region

• The opportunity to work independently in an experienced and highly motivated team
• An exciting position in a dynamic and fast-growing environment
• The chance to develop and implement your own ideas
• Flexible working hours
• Subsidy for gym membership