SRE and Observability Specialist

• Define and manage the global telemetry architecture (Metrics, Logs, Traces, and RUM/Synthetics) for heterogeneous systems on AWS
• Establish code instrumentation, distributed tracing, and log-structuring standards for development teams
• Evaluate, select, and manage the observability tool stack
• Map and structure alerting, alert management, and escalation workflows in partnership with the NOC
• Reduce alert noise (alert fatigue) through effective, symptom-based strategies and intelligent thresholds
• Create and standardize runbooks, operational dashboards, and rapid-remediation automations
• Implement and monitor SLIs, SLOs, and Error Budgets in partnership with Product Owners and engineering teams
• Lead critical incident management and promote a blameless postmortem culture
• Enable multidisciplinary teams to take ownership of the health of their applications

• Previous experience as an SRE Specialist, Principal SRE, Staff SRE, Observability Engineer, or Cloud Operations Architect
• Deep expertise in AWS architecture and native operational services (CloudWatch, X-Ray, CloudTrail, AWS Managed Prometheus/Grafana, and OpenSearch)
• Hands-on experience with OpenTelemetry and observability tools such as Datadog, Dynatrace, New Relic, Grafana Enterprise, Prometheus, ELK Stack, and TSUGA
• Experience designing workflows with On-Call and ITSM platforms (PagerDuty, Opsgenie, ServiceNow, and Jira Service Management) and integrating them with a NOC
• Knowledge of Terraform, CloudFormation, Ansible, and scripting/programming languages (Python, Go, and Bash)
• Strong command of microservices architectures, Docker, and Kubernetes (EKS)
• Ability to diagnose complex scenarios, propose architectural solutions, and build processes from the ground up
• Ability to connect tools to efficient operational workflows
• Excellent communication skills to articulate the SRE vision to development, product, and leadership teams
• AWS certifications are a plus (SysOps Administrator, DevOps Engineer Professional, or Solutions Architect Professional)
• Experience in the ERP software industry, financial systems, or high-criticality platforms is a plus
• Experience implementing SRE culture in legacy or heterogeneous environments is a plus

• Dental Plan | Amil Dental
• Health Plan | Bradesco Saúde
• Mental Health Platform
• Telemedicine Platform
• Life Insurance | Prudential
• Pharmacy Benefit
• Gym Allowance
• Birthday Day Off
• Flexible Meal Voucher
• Home Office Allowance
• Childcare Assistance
• Transportation Voucher and Shuttle Service
• Discount Platform (Allya, SwileShop, and Dell)
• Educational Benefits
• Travel Benefits
• Pet Health Plan
• SESC Benefits
• Profit-Sharing and Results-Based Bonus (PPRR)