Field Application Specialist

• Provide specialized product support for South Italy
• Install and integrate products and configure analytical parameters
• Configure IT components and connect solutions to Laboratory Information Systems (LIS)
• Train customers in optimal instrument usage and demonstrate platform capabilities
• Provide timely remote-access and technical support to customers and colleagues
• Conduct cross-functional technical investigations and resolve complaints
• Carry out corrective interventions
• Participate in technical product discussions
• Complete accurate service reports in Service CRM
• Maintain accurate records of customer kit usage
• Provide feedback to global product teams on instrument reliability and quality
• Deliver installation and maintenance training to end users
• Support and sponsor middleware products using knowledge of sample rules
• Work in clinical and hospital laboratories

• Bachelor’s degree in Biology, Immunology and/or Biochemistry, or equivalent or a related field experience
• Significant experience in an applications role or in a medical diagnostics laboratory
• Proven IT skills for laboratory middleware management
• Strong technical competence and problem-solving abilities
• Ability to deliver technical presentations
• Customer-focused with excellent interpersonal skills
• Proficiency in English and Italian, written and verbal
• Availability to travel at short notice and occasionally work weekends/unsociable hours
• 75–85% of working time in the field
• Full driving license

• Company car that can also be used privately
• Outstanding development and career prospects in a globally growing company
• Innovative employer
• Supportive workplace culture emphasizing integrity, involvement, intensity, and innovation
• Diverse and inclusive community
• Reasonable accommodation for individuals with disabilities throughout the recruitment process