Customer Support Associate – German

• Report to the Manager, Supplier Support
• Obtain declarations and other important information from non-responsive suppliers in clients’ supply chains
• Communicate with suppliers through emails, chats, and conference calls
• Gather compliance information and assist with compliance requests
• Confirm the quality of documents provided
• Support top-tier suppliers in responding to compliance requests
• Troubleshoot supplier questions and help them navigate compliance requests
• Engage unresponsive suppliers through communications, supplier education, and webinar invitations
• Provide language support for internal translations, webinars, and prospect calls with Sales
• Collaborate with the Program Success team on approaches for new customers, client campaigns, and supplier issues
• Validate and quality-assure supplier compliance data
• Act as a peer mentor to Supplier Support Agents as required

• Excellent verbal and written communication skills, primarily in English
• Proficiency in additional languages such as German may be required
• Bachelor’s Degree/Higher diploma from a recognized learning institution
• 1–2 years related work experience in administration, reporting, research & data, supplier/customer support, or call centres
• Ability to manage time effectively and juggle multiple priorities
• Computer proficiency using MS Office Suite and Google Applications
• Ability to leverage software functions proactively and efficiently
• Self-starter with excellent time management skills
• Ability to adhere to assigned deadlines
• Solutions-first attitude and motivation to engage suppliers through multiple channels
• Ability to build productive and stable internal and external working relationships

• Vacation time that increases with tenure
• Comprehensive benefits packages
• Life leave days
• Corporate bonus program
• Retirement savings options
• Flexible work options
• Volunteer days
• Corporate giving initiatives
• Professional development days available from the start
• Interview and selection process assistance or accommodation