NDIS Rostering, Administrative Support Specialist

• Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care, and veterans services
• Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork
• Handle participant onboarding administration including referrals, intake forms and service agreements
• Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners
• Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage
• Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements
• Maintain accurate client and worker records across internal systems
• Assist with invoicing, funding management and NDIS claims administration
• Coordinate with NDIS planners, LACs and external stakeholders as required
• Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency

• Experience in NDIS, aged care or disability services administration is highly regarded
• Experience in rostering, scheduling and workforce coordination ideally in a care or community services environment
• Proficient in care management or rostering software and Microsoft Office Suite
• Excellent written and verbal English communication skills for liaising with participants, families and external stakeholders
• High attention to detail with the ability to manage compliance documentation accurately and to deadline
• Reliable, self-motivated and able to work independently with minimal supervision during Australian business hours
• Stable internet connection and professional home office setup

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past
• Career growth and development opportunities