Business Management and Accounting Support Specialist

• Serve as the product and accounting expert for clients using Pennylane as their accounting and financial management software
• Act as a liaison between business owners, in-house accountants, and accounting firms
• Contact users daily and understand the issues they are experiencing
• Investigate issues and provide an answer or solution
• Escalate issues to technical teams when necessary
• Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration
• Continuously learn about the product, the company, its vision, and its departments during the first three months
• Receive, qualify, and handle accounting-related requests
• Follow up on requests through to complete ticket resolution
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-structured customer feedback to the Product teams
• Identify opportunities for improving efficiency
• Lead projects that support the team's development and improvement

• Accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master's degree in Accounting, Control and Audit, or Bachelor's degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm
• Ideally, experience covering at least three tax-year-end periods
• Direct experience working with business owners is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional working proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs while providing excellent service
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the product
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; Pennylane does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• Between 6 and 12 additional RTT days, in addition to 5 weeks of paid leave
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or from a coworking space
• BSPCE equity package
• Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every three months for remote Pennylaners
• Annual company retreat
• An inclusive, supportive work environment conducive to personal and professional growth