Customer Success Account Manager

• Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions
• Create a value-based relationship with new and existing North American Adobe SMB customers
• Drive up-sell and cross-sell by prioritizing accounts with highest propensity to buy and contacting them via phones and emails
• Execute Marketing Qualified Leads (MQLs) with a defined SLA to maximize revenue
• Research customer contracts and purchasing history in Adobe customer management systems and external sources such as LinkedIn and ZoomInfo to identify expansion opportunities
• Manage the opportunity pipeline week to week and provide accurate, timely updates to management on progress and outlook
• Collaborate with Solution Specialists to maximize Adobe solution streams such as Adobe Sign, Substance, Stock, and Frame.io
• Engage supporting functional teams as required to resolve customer issues related to Creative Cloud subscriptions

• SMB Segment exposure and proven ability to manage a large customer set
• 3+ Years’ experience in a similar role, with experience in selling SAAS solutions preferred
• Excellent communication Skills, both oral and written
• Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch
• Demonstrated ability to be a quick learner
• Task oriented with focus and drive to complete tasks at hand
• Strong organization, follow-through and documentation skills suitable for customer communication
• International Sales Experience with exposure to NA markets preferably
• Working hours will coincide with the US Time Zones
• Bachelor’s Degree or Equivalent

• Comprehensive benefits programs
• Accessibility accommodations during the recruiting process