Bilingual Medical Insurance – Patient Care Coordinator

• Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
• Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements.
• Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.
• Provide virtual scribing support during patient exams, including video-based assistance when required.
• Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications.
• Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.
• Provide front-office and virtual receptionist backup, including scheduling support and routing post-procedure questions and concerns.
• Provide light sales support for aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
• Identify opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.
• Collaborate with clinical and administrative teams to ensure smooth communication and continuity of patient care.

• At least 1 year of healthcare administrative or Medical Virtual Assistant experience.
• Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.
• Direct experience with ModMed EMR is required.
• Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
• Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
• Demonstrated ability to provide virtual medical scribing support and accurately document patient-provider encounters.
• Strong experience with patient communication, appointment scheduling, and medical front-office workflows.
• Excellent verbal and written communication skills with a professional, patient-focused approach.
• Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.
• Comfortable handling lead conversion, sales, and appropriate upselling conversations within a healthcare environment.
• Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
• Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.
• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.
• Reliable laptop or desktop computer.
• Stable high-speed internet connection (minimum 25 Mbps).
• Noise-canceling headset.
• Working webcam for virtual meetings.
• Quiet and professional work environment.

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives
• Optional contractor perks and client-approved allowances