Senior Manager, Customer Audit & Due Diligence Compliance

• Lead end-to-end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagement
• Serve as an escalation point for nuanced customer inquiries and non-standard requests
• Support the Director in strategic planning, reporting, and cross-functional governance efforts
• Partner with Sales, Legal, Information Security leadership, and executive stakeholders to obtain authoritative inputs
• Set quality standards, review methodologies, and response strategies across the team
• Draft, review, and finalize accurate, consistent, and customer-ready responses to highly technical and nuanced inquiries
• Maintain and continuously improve designated sections of the internal response repository and supporting documentation
• Review work product from mid- and junior-level team members and provide guidance and quality oversight
• Escalate novel, sensitive, or high-risk issues to the Director as appropriate
• Mentor and develop Managers, Senior Analysts, and Analysts
• Drive operational excellence by defining scalable processes, metrics, and tooling
• Identify efficiency opportunities and lead initiatives to streamline audit and due diligence workflows

• 8+ years of experience managing customer audits, due diligence, risk managment, or RFI/RFP responses within financial services or a regulated technology environment
• Demonstrated leadership in managing complex, customer-facing compliance activities
• Strong customer-facing experience and comfort engaging with stakeholders at varying levels of technical depth
• Deep understanding of cybersecurity controls, fraud prevention, and regulatory expectations
• Proven ability to influence senior stakeholders and manage sensitive, high-visibility issues
• Strong strategic thinking combined with hands-on execution capability
• Experience working with cybersecurity, fraud, or risk-related subject matter
• Extensive use of Governance, Risk, and Compliance (GRC) platforms, such as Archer, MetricStream, or AuditBoard
• Extensive use of Strategic Response Management (SRM) platforms, such as Loopio, Responsive, or Anchor AI
• Exceptional written communication and editing skills
• Proven ability to manage high volumes of concurrent requests under tight deadlines
• Preferred: Experience driving process or tooling improvements in compliance or RFP operations
• Preferred: Background in translating complex technical content into clear non-technical language
• Preferred: Experience leading teams in regulated financial services or global enterprise environments
• Preferred: Prior ownership of compliance tooling, knowledge management platforms, or audit automation initiatives

• No benefits, perks, or compensation extras are specified in the posting.