Account Manager – E-commerce

• Manage assigned clients and e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns
• Manage the client-agency relationship and communicate client needs to internal teams
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Manage approximately 40 unique marketing campaigns per month
• Lead Copywriters, Designers, and Account Managers’ Associates
• Plan campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email marketing results
• Lead and attend regular client meetings and maintain ongoing client communication
• Collect and analyze consumer and campaign data, set weekly goals, and identify trends
• Report on email marketing revenue, campaign performance, A/B testing, and optimization measures
• Collaborate with the Service Department to meet client KPIs and maintain work standards
• Manage client churn and implement retention strategies
• Troubleshoot client satisfaction and campaign performance issues
• Liaise between clients and cross-functional teams for new services and products
• Identify opportunities to expand client services and present upsell offers
• Research industry best practices and report findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director
• Participate in Account Managers’ group calls, training, and skill-building sessions
• Provide internal service-related support to other departments
• Report directly to Account Managers’ Leads, the Head of Account Managers, and the Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of experience in email marketing
• Proven success in a leadership role, especially leading creative teams
• Ability to work independently while maintaining work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical-thinking, and analytical skills
• Growth- and results-driven mindset; ability to handle constructive criticism
• Excellent interpersonal, verbal, and written communication skills
• Ability to learn and adapt quickly; strong time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Comfortable working remotely and autonomously
• Availability and responsiveness Mondays to Fridays, 3–6 PM BCN time
• Ability to work 30–35 hours per week, approximately 140 hours per month
• Stable internet connection and a laptop or PC; ability to attend virtual video conferences
• Fluency in English
• Experience with remote teams, account management, agency work, e-commerce, email marketing, or Klaviyo is advantageous

• Trial-and-adaptation period paid at full rate
• Performance reviews every 9–12 months, with the first after 3–6 months
• Re-evaluation of the role and workload after 6–12 months
• Full-time commitment with contractor status after signing a non-disclosure agreement