Operations Support Engineer, Level 2

• Ensure operational maintenance and continuity of the system after Entry into Operations
• Guarantee system stability, security and performance across all environments
• Provide second-level support by analysing and resolving incidents, problems and service requests according to defined service levels
• Perform corrective, adaptive, preventive and perfective maintenance activities
• Monitor system health and performance through observability tools
• Respond proactively to alerts and events
• Coordinate with DevSecOps Engineers on deployments, automation improvements and environment optimisation
• Collaborate with Database Administrators, Architects and the Contracting Authority’s Operational teams
• Support configuration management and change control
• Participate in change and release management, including deployment readiness, rollback planning and validation testing
• Contribute to post-incident reviews and root-cause analyses
• Maintain operational documentation, runbooks and knowledge-base articles
• Support knowledge transfer and handover activities
• Provide operational support for middleware and integration components, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content-management platforms

• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management
• Proficiency with IT service management tools as defined or agreed by the Contracting Authority
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks
• Understanding of CI/CD pipelines and configuration-management tools
• Knowledge of application runtime environments, APIs, middleware and integration technologies
• Knowledge of API management and gateway platforms
• Knowledge of event streaming and message-oriented middleware
• Knowledge of data transformation and mapping tools
• Knowledge of identity and access management solutions and authentication mechanisms including OAuth2, OIDC and SAML
• Knowledge of web infrastructure and content-management platforms
• Knowledge of mobile build and deployment pipelines
• Knowledge of database performance monitoring, backup and recovery coordination
• Familiarity with system hardening, patching and vulnerability remediation
• Strong analytical, troubleshooting and documentation skills
• Ability to communicate effectively and work in a multicultural, multi-vendor operational environment
• Minimum 3 years of experience in IT operations or application/system support
• At least 2 years of experience in second-level (L2) support for large-scale, mission-critical systems
• Experience within ITIL-aligned frameworks and structured change and release-management processes
• ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification preferred
• Certifications are preferred, not required

• Comprehensive health insurance plan from day one
• Meal allowance through a ticket restaurant card
• Impactful projects at national and European level
• In-house training sessions
• Wide range of online learning opportunities
• Collaborative culture with regular celebration of achievements and milestones