Case Manager – Personal Injury

• Identify case-related issues and take appropriate action without requiring constant supervision
• Communicate with clients and team members through Google Workspace and Microsoft 365
• Monitor deadlines, pending tasks, follow-ups, and outstanding documentation for assigned cases
• Collaborate with the attorney, local team members, and remote team members to keep cases progressing efficiently
• Protect confidential client and case information
• Handle inbound and outbound calls using Zoom Phone
• Prioritize urgent and time-sensitive matters while managing a high volume of daily activity
• Assist with settlement activities and ensure required information is complete and properly documented
• Handle initial calls and communicate professionally with prospective and existing clients
• Maintain accurate and current case notes, records, documents, and status updates in Filevine
• Prepare and coordinate demand-related documentation
• Maintain ownership of a caseload of 60 or more active cases
• Support case negotiations and communicate with relevant parties as needed
• Maintain regular communication with clients regarding case progress, pending requirements, and next steps
• Complete personal injury intake activities and collect accurate case information
• Manage personal injury cases from intake through settlement

• Direct personal injury case management experience is required
• California personal injury experience is strongly preferred
• Candidates with personal injury experience from another United States jurisdiction may be considered if they have directly managed personal injury cases
• Personal injury intake experience is required
• Strong spoken and written English skills are required
• Bilingual proficiency is required
• Ability to independently manage a caseload of 60 or more active cases
• Ability to handle a high daily call volume, including initial calls, client communications, and case-related follow-ups
• Availability to work from 8:00 AM to 5:00 PM Pacific Daylight Time, Monday through Friday
• Availability to start as soon as possible
• Long-term commitment to the position and organization
• Experience using Filevine is required
• Experience using Zoom Phone is required
• Proficiency with Google Workspace is required
• Proficiency with Microsoft 365 is required

• Two 10-minute breaks
• One 1-hour lunch break
• Remote work arrangement