Product & Business Analyst – Mid-Level

• Define problem definitions, opportunity assessments, and feature requirements with stakeholders and product team members
• Produce product requirement documents, user stories, acceptance criteria, workflow diagrams, and journey maps
• Translate complex business and operational needs into user-centered workflow designs
• Support solution design and UX workflows using wireframes, process flows, and low-fidelity prototypes in tools such as Figma
• Partner with engineering teams to clarify requirements, resolve design questions, support sprint planning, and unblock delivery
• Collaborate with QA to ensure features meet acceptance criteria and quality standards
• Participate in release validation, post-release performance tracking, and backlog refinement
• Build relationships with operations, compliance, technology, sales, and client services teams
• Facilitate workshops, user interviews, and discovery sessions with end users and external partners
• Analyze customer behavior, operational data, feedback, support trends, operational bugs, and workflow bottlenecks
• Develop subject matter expertise across the SaaS product ecosystem
• Provide input into support documentation, training content, and change-management materials for new feature releases

• 2–4+ years of experience as a Product & Business Analyst, Business Analyst, or in a similar product-focused role
• Demonstrated balance between strategic product understanding and hands-on, detailed business analysis documentation
• Strong analytical thinking with experience in workflow analysis, process mapping, and fundamental database principles
• Hands-on experience with process mapping and wireframing tools such as Figma
• Experience collaborating in Agile product delivery environments using tools like Jira and Confluence
• Proven ability to define product requirements balancing customer needs, business goals, and technical feasibility
• Excellent written and verbal communication skills with ability to build alignment across cross-functional teams
• Availability to work aligned with Australian Eastern Standard Time (AEST) business hours
• Tertiary qualifications in a relevant discipline
• Prior experience in B2B SaaS product environments
• Experience evaluating data reports or metrics to inform product and business requirements
• Background supporting testing efforts or analyzing technical support issues
• Must be residing in the Philippines

• Probationary to regular employment after 6 months