Senior Localization Project Manager

• Manage directly assigned accounts, including project planning, execution, tracking, delivery and closure using Welocalize standard processes and tools
• Support the Operations Squad Lead in large enterprise accounts
• Own project-level customer relationships and collaborate with account directors and production teams to optimize delivery, client satisfaction, quality and profitability
• Supervise and lead global internal and external teams, including direct and indirect reports
• Prepare, analyze and implement project plans according to Welocalize standards
• Create project schedules, estimates and proposals for customer approval
• Assess risks and strategically plan activities to minimize potential issues
• Operate with medium support and recognize and escalate issues in a timely manner
• Establish relationships with internal and external stakeholders, colleagues, vendors and other departments
• Build and maintain customer relationships at project and program level
• Collaborate with production teams on continuous improvement, profitability and efficiency/automation
• Communicate effectively and timely with clients, production business units and other stakeholders
• Maintain accurate finance systems data and manage invoice approvals
• Report on weekly project status, budget to actuals, time management and client/vendor issues
• Maintain project profit through margin management
• Plan, prepare and run quarterly business reviews with clients face-to-face
• Develop and prepare process documents as required
• Manage QA projects, including resource management, defect management and reporting

• Master’s Degree OR Bachelor’s Degree and experience in the industry in lieu of Master’s Degree acceptable
• Proven track record of Project Management
• Experience working internationally or directly with international product development
• Experience in technology related company
• Proven experience dealing with large clients, accounts, and projects
• Track record of success at managing complex eLearning and Multimedia projects is a plus
• Experience in authoring client documents such as SOW’s, proposals, processes and ‘post mortems’
• Proven track record of active participation in development of processes and ideas
• Proven track record of active participation in new client sales cycles, incl. presentations, analysis, recommendations and relationship development
• Experience in managing financial budgets, budget reconciliation and budget reporting
• Experience with Translation Management Systems, i.e. XTM and Smartling
• Experience with AI tools (GPT, Claude, etc.) and with optimizing processes and workflows with AI
• Energy and a positive attitude with excellent interpersonal skills
• Ability to lead large, diverse, virtual teams
• Excellent written and verbal communication skills
• Strong organizational and problem-solving skills
• Effective presentation skills
• Ability to build and maintain strong client relationships
• Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment
• Must be available to travel for work-related commitments