Integration Manager, Technical Support Specialist

• Perform final technical verification, production readiness checks, and Go-Live launches for merchants
• Handle technical onboarding and payment routing configuration for PSP, on/off-ramp, and card integrations
• Issue API keys and configure system environments
• Validate API requests and troubleshoot integrations using Postman
• Investigate incidents through transaction analysis and root-cause identification using JSON payloads, SQL queries, and Grafana logs
• Replicate and isolate bugs between merchant and platform sides
• Escalate technical issues to Engineering
• Support pre-live merchant configurations, payment method setups, and production activation

• 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment
• Hands-on experience working with logs and monitoring tools to trace transaction errors and identify root causes
• Understanding of client-server architecture, REST APIs, and JSON structures
• Comfortable using Postman to validate requests
• High attention to detail in technical configurations and logs
• Self-driven approach to merchant support and problem-solving
• Ability to quickly absorb new technical documentation and workflows
• Strong analytical skills and ability to perform root cause analysis and develop remediation plans under time constraints
• Fluent English (B2/C1), spoken and written
• Ukrainian / Russian language skills
• Ability to write concise incident reports and present technical findings to non-technical stakeholders
• Calm under pressure, accountable, detail-oriented, and committed to continuous learning

• Competitive salary range based on individual experience and contribution
• Career progression opportunities to advance into senior SRE, product, or engineering roles
• Work remotely as part of an agile, international team
• Collaborative culture with open dialogue, experimentation, and measurable impact
• Impact and ownership in ensuring platform reliability