Content Moderator

• Review user profiles, photos, and ad texts for compliance with Community Guidelines and Trust & Safety policies
• Manage customer support tickets involving ban appeals, content moderation, and policy clarifications
• Triage, investigate, and handle critical safety threats including impersonation, blackmail, and severe exploitation risks
• Identify bad actors, multi-accounting networks, and emerging scamming techniques
• Use reverse image search, metadata tools, internal admin panels, spam alerts, and user analytics systems for fraud detection
• Escalate high-risk safety concerns to Senior Moderators and the Head of Moderation
• Escalate platform bugs and technical safety issues
• Document bad actor patterns and communicate findings and updates to the team
• Work full-time, 40 hours per week, with rotating shifts and two days off per week

• 1–2 years of experience in moderation and customer support, ideally within dating apps, text/profile moderation, or fraud analysis
• Proven track record using ticketing systems to answer user inquiries and investigate multi-accounting
• Familiarity with reverse image search tools such as Google Lens and TinEye
• Basic knowledge of metadata tools
• Basic proficiency in Google Workspace (Docs, Sheets) and MS Office
• Proficiency with Slack, Notion, and Jira
• Upper-Intermediate (B2) or higher English
• Intermediate Russian (B1+) strongly preferred, but not mandatory
• Ability to handle explicit, distressing, or sensitive content professionally
• Exceptional eye for detail and strong investigative capabilities
• Ability to adapt to new internal tools and policies quickly
• Must be open to flexible scheduling, including weekends
• Availability for rotating shifts: 08:00–16:00 CET and 16:00–00:00 CET

• Remote work
• Yearly performance bonus
• Yearly education budget
• Multinational and diverse workplace
• Opportunity to work on a product in the growth stage