Sales Engineer

• Master Axon technologies and products
• Lead business and technical presentations for leadership, support staff, and end users
• Conduct technical conversations with IT departments, CIOs, channel partners, and technical stakeholders
• Manage customer and team expectations
• Provide first-level technical support throughout the pre-sales cycle
• Remove sales obstacles through creativity and adaptation
• Develop relationships with key partners and grow their customer base
• Position Axon technology against competitive offerings
• Represent Axon products, values, and brand at customer meetings and field events
• Own the POC/Pilot process, including logistics, requirements assessment, tailored testing, configuration, and orientation
• Improve or develop technical documentation
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering, and Marketing
• Develop Statements of Work for Professional Services and binding quotes
• Assist Sales with presentations, analysis, commercial offer documentation, document translation, and verification
• Train new employees
• Perform other assigned duties and projects

• Willingness to travel
• Fluent Spanish and English; Portuguese is a plus
• Associate degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience
• 4+ years of customer-facing pre-sales or consulting experience required
• 3+ years of experience with public procurement in Latin America
• Experience selling SaaS-based solutions
• Experience in networking, storage, virtualization, or related technologies
• Strong technical writing skills for customer RFPs/RFIs
• Basic knowledge of security, IPsec, InfoSec, hacking and exploitation tools and methodologies
• Basic knowledge of computer hardware, operating systems, and storage devices
• Strong presentation skills and technical acumen
• Experience developing Statements of Work (SOW) or similar documents
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies
• Basic knowledge of virtualization and cloud technologies
• Network and telecommunications certifications such as CCNA, CCNP, CompTIA Network+, or WCNA
• Experience with Law Enforcement technology solutions and public procurement in Latin America is a plus
• Resume must be submitted in English

• Travel up to 70% across South and Central America
• Professional development through training new employees and mastering Axon technologies/products
• Opportunity to work on a mission focused on protecting life and public safety
• Equal opportunity employer committed to diversity, equity, inclusion, and employee well-being
• Disability or special-needs accommodation during the application or recruiting process