Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores
• Plan, brief, monitor, and execute marketing campaigns aimed at driving conversions and sales
• Manage client-agency relationships and maintain productive communication
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Manage approximately 40 unique marketing campaigns per month
• Lead Copywriters, Designers, and Account Managers’ Associates
• Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email marketing results
• Collect and analyze consumer demographic and trend data
• Set weekly goals and report on campaign performance, including email revenue, A/B testing, and optimization measures
• Collaborate with the Service Department and cross-functional teams to meet client KPIs
• Troubleshoot client satisfaction and campaign performance issues
• Manage client churn and implement retention strategies
• Lead and attend regular client meetings
• Identify opportunities to expand services and create targeted upsell campaigns
• Research industry best practices and present findings to department leadership
• Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director
• Participate in Account Managers’ group calls, training, and skill-building sessions
• Assist with internal service-related needs and new product or service implementations

• At least 12 months of experience working in a digital marketing role
• At least 6 months of working experience in email marketing
• Proven track record of success in a leadership role, especially leading creative teams
• Ability to work independently without compromising work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical-thinking, and analytical skills
• Growth- and results-driven mindset
• Excellent interpersonal, verbal, and written communication skills
• Ability to learn and adapt quickly
• Excellent time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Familiarity with email marketing, e-commerce, or Klaviyo is a plus
• Availability and responsiveness Mondays to Fridays between 3-6 PM BCN time
• Ability to consistently work 30-35 hours per week, approximately 140 hours per month
• Stable internet connection, laptop or PC, and ability to attend virtual video conferences
• Fluency in English
• Must be willing to receive and give constructive feedback
• Full-time commitment and contractor status after signing a non-disclosure agreement
• Exclusivity agreement preventing similar work while working for Hustler Marketing
• 30-day notice period after the first two months

• Fixed-rate monthly salary paid in USD
• Trial-and-adaptation period paid at full rate for the first two months
• Regular performance reviews every 9-12 months, with the first after 3-6 months
• Re-evaluation of the role and workload after 6-12 months
• Remote work arrangement