Team Leader – Document Check & Lodgment

• Check Export payment Discount under Export/Import according to the Bank's internal policies and ICC guidelines
• Check documents against L/C or SBLC according to UCP/ISBP/ISP, applicable ICC guidelines, and bank policies
• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Input documents into the system and prepare SWIFT for advising
• Perform ad-hoc tasks assigned by the Team Head
• Share errors and knowledge gaps resulting in document rejection with the line manager/team
• Manage customer expectations and work on automation projects
• Participate in team huddles and provide solutions to issues
• Implement solutions quickly and work with the onshore unit for seamless client delivery
• Ensure efficient transaction processing, service-standard adherence, and quality service
• Act as final checker of import or export bill documents and ensure consistency among checkers
• Ensure procedures in the relevant manual are followed during transaction processing
• Recommend actions regarding changes in laws, ICC rules, government regulations, and bank policies
• Take corrective and preventive action based on customer complaints, operations errors, and quality/RCSA analysis
• Escalate errors, customer complaints, service defects, and issues to the manager
• Lead a team

• Bachelor's Degree
• At least 5-8 years of relevant working experiences in Trade Operations
• Trade experience of 3-4 years is a must
• Strong communication skills and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details and strong analytical skills
• Able to work under pressure
• Excellent organizational skills
• Good team player
• Must possess managerial capability to lead a team
• Knowledge and accurate interpretation of ICC publications, internal bank policies, global compliance scenarios, Trade Based Money Laundering, and geopolitical situations