Cantonese Speaking Interpreter

• Provide accurate, complete, and respectful video interpreting between English and Cantonese, with occasional over-the-phone sessions
• Facilitate communication faithfully without adding, omitting, or altering speakers' meaning
• Follow professional interpreter ethics, standards of practice, and company procedures
• Maintain confidentiality and comply with applicable healthcare privacy requirements
• Demonstrate cultural responsiveness and respect for differing backgrounds, communication styles, and patient preferences
• Maintain professional conduct and use sound judgement around interpreter role boundaries
• Adapt to evolving technology, workflows, and service requirements
• Participate in required training, coaching, and quality-related activities
• Connect English-speaking healthcare providers with Cantonese-speaking patients in sensitive medical situations

• Fluent, professional level verbal communication in both English and Cantonese
• A genuine understanding of what medical interpreting involves; this can come from informal experience, such as interpreting for family members, rather than formal employment
• Ability to interpret medical information accurately and completely in both languages
• Willingness to complete a medical interpreting proficiency assessment as part of the selection process
• Cultural responsiveness and comfort working within the US healthcare context
• Strong professional reliability and sound judgement, with a customer service mindset
• Comfort working with video conferencing platforms and adapting to new remote technology
• Able to pass background and drug screening
• A dedicated home workspace reserved for this role: a private, distraction-free room with a door that locks, no screen visibility to others, and wired high speed internet; Wi-Fi, hotspot, satellite, and DSL are not accepted
• Comfortable being on camera for the majority of each shift
• Based in the Philippines and Malaysia, available to work remotely
• Able to work night shift hours aligned with US Eastern Time (ET)
• Previous medical interpreting experience is advantageous but not essential
• Formal medical interpreter training or a related certificate or degree is advantageous but not essential
• National medical interpreter certification such as CCHI or NBCMI is advantageous but not essential
• Experience interpreting over video or telephone platforms is advantageous but not essential
• Working knowledge of medical terminology in English and Cantonese is advantageous but not essential

• Paid Time Off
• Work From Home
• Training & Development
• Equipment provided