Customer Service Representative – eCommerce

• Reply to customer support tickets with clear, warm, on-brand written communication
• Manage pre-order issues, shipping delays, returns, and store credit requests
• Build canned responses and new SOPs based on recurring support patterns
• Check twice weekly for unfulfilled orders older than 3 days and resolve blockers
• Generate barcode labels for suppliers
• Create new products in the ecommerce platform
• Perform spreadsheet checks, SKU accuracy checks, and general data entry
• Flag recurring product or fulfillment issues to the team for root-cause resolution

• 2+ years in a customer service role, ideally supporting a direct-to-consumer or ecommerce brand
• Excellent written English
• High empathy and EQ
• Reliable and punctual
• Comfortable with helpdesk software (Gorgias, Zendesk, Freshdesk or similar) and Shopify
• Detail-oriented with spreadsheets and data entry
• Genuinely interested in growing into broader operational responsibilities
• Experience with an apparel, sustainability, or lifestyle brand (nice to have)
• Familiarity with inventory or barcode/SKU workflows (nice to have)

• Remote Working for US Company
• Exposure to new technology & trend
• Competitive Salary
• 100% remote
• Long-term role with a small, growing team