Customer Care Agent

• Provide real-time support to customers via email and phone
• Manage and resolve customer inquiries in a timely, friendly, and professional manner
• Maintain accurate records of customer interactions and follow-ups
• Escalate complex issues appropriately while keeping the customer informed
• Meet response time, resolution, and customer satisfaction KPIs
• Take initiative to improve internal processes and customer experiences
• Stay up-to-date on product updates, policies, and procedures
• Serve as the front line of communication with customers, delivering fast, helpful, and empathetic support

• 2+ years of experience in a customer service role (chat or phone support preferred)
• Strong written and verbal communication skills
• Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment
• Comfortable handling multiple conversations or tasks simultaneously
• Excellent problem-solving skills and attention to detail
• Self-starter with a strong sense of ownership and follow-through
• Experience working with HubSpot, Intercom, or other help desk software (bonus qualification)
• Startup or high-growth environment experience (bonus qualification)

• Opportunity to work with a dynamic and innovative company at the forefront of the industry
• Collaborative and supportive team environment with opportunities for growth and development
• Competitive compensation package with insane opportunity for growth