Senior Analyst, PAM MRI Support

• Provide comprehensive technical and functional support for the MRI Property Management platform
• Ensure system availability, data integrity, and optimal user experience for Property Managers, Accountants, and operational teams
• Work on tickets supporting Property Assets and Management business support functions
• Coordinate with the Level 2 team for high-level support as required
• Deliver options and resolutions within agreed service levels and prioritization frameworks
• Manage system databases and related records
• Run reports and query statements for data analysis
• Mitigate report and database issues
• Assist Account Managers, Finance teams, and Property Managers in reviewing record accuracy and updating tables
• Triage and resolve Tier 1 and Tier 2 support requests for MRI Windows and MRI Web functionality
• Administer basic system user access and resolve access issues
• Assist with system upgrades, enhancements, and script testing
• Document test results and collaborate with MRI vendors or internal development teams to resolve defects
• Keep business support policies and procedures up to date
• Maintain process guides, user guides, and training resources
• Conduct backup training and implement process improvements
• Set and monitor personal performance targets and measures
• Suggest solutions to resolve problems and improve operations

• Bachelor’s degree in computer studies, Information Technology or relevant field in application support, or business systems analysis
• Proficient in MRI Windows modules: Lease Administration, Accounts Payable, Accounts Receivable, General Ledger
• Basic understanding of accounting principles, including double-entry bookkeeping, GL codes, and reconciliation processes
• Strong written and verbal communication skills in English
• Ability to explain technical concepts to non-technical users
• Detail-oriented with a high degree of accuracy in data handling and documentation
• Adaptability to changing business requirements, system upgrades, and process improvements
• Exceptional problem-solving skills with a structured, analytical approach to troubleshooting
• Basic to intermediate SQL knowledge and experience for querying databases, extracting data, and performing data validation is an advantage
• MRI software experience, including understanding core MRI software functionality, database structure, and related database schema experience is desirable

• Remote work arrangement
• Reasonable accommodations for individuals with disabilities