Field Service Engineer – Electron Microscopy

• Perform field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• Solve a broad range of hardware and/or software problems of varying scope and complexity
• Coordinate your own work schedule with direct colleagues, service operations and management
• Train customers in the use of instruments to ensure safe and effective customer operations
• Provide proactive and responsive technical telephone and email support
• Produce timely and accurate service and expense reports
• Assure the highest level of Customer Experience to achieve customer satisfaction and loyalty
• Provide sales leads to the account manager
• Provide feedback to support teams for correcting system documentation and updating procedures
• Travel up to 30% of the time, primarily to customer sites within Ireland
• Support colleagues within the UK and Europe from time to time

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
• Analytical troubleshooting and problem-solving abilities
• Excellent hand-eye coordination and manual dexterity
• Excellent communication skills in English, verbal and written
• Independent, service-minded individual who can converse with customers at a very high academic level
• Highly organised, self-sufficient and motivated individual who is adept at administration
• Knowledge of Electron Microscopes is an advantage
• Clean Driving license required
• Some degree of PPE (Personal Protective Equipment) required

• Opportunity for professional and personal growth
• Interesting and exciting position in an international environment