Customer Experience Executive

• Assist customers and store members with customer care enquiries and administrative tasks
• Send appropriate emails and communications to stores to resolve customer enquiries and support order delivery
• Answer phone calls, email enquiries, and Live Chat from customers shopping online for store products
• Resolve customer enquiries and handle Customer Care web feedback cases via email
• Update customer accounts with appropriate notes and details after calls
• Make occasional outbound calls to the Australia customer service team and online stores to coordinate item delivery
• Process and respond to customer emails, SMS, and Live Chat
• Escalate critical issues to Management when required
• Follow processes in accordance with QA guidelines