Customer Care Manager – All Genders

• Coordinate communication between internal departments and customers
• Ensure a seamless and consistent customer experience
• Build and maintain long-term customer relationships through regular personal interaction
• Identify individual customer needs
• Ensure the sustained satisfaction of companies and employees
• Proactively inform customers about new benefits, developments, and opportunities for optimization
• Continuously expand the benefits offering
• Implement innovative bonus models

• Completed degree in business administration or a comparable qualification
• At least two years of professional experience
• Ideally, experience in managing key accounts, project management, or Customer Success Management
• Strong service orientation and customer focus
• Empathy, assertiveness, and excellent communication skills
• Independent, solution-oriented approach to work
• Strong planning and coordination skills
• Business-fluent German and English, both written and spoken

• Flexible working hours
• Modern office in Fuerteventura or remote work from the Canary Islands
• Up to four weeks of EU workation per year
• Flights and accommodation if choosing the Munich location during the EU workation
• 30 days of annual leave
• Permanent employment contract
• Supplementary private health insurance
• Above-average salary compared with local market standards
• Support with obtaining an NIE number and handling administrative procedures
• Professional development opportunities
• Welcoming local team