Senior Director, BSS Engineering – Product

• Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems
• Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management
• Ensure BSS platforms support scale, availability, security, compliance, and a multi-product, multi-region commercial model
• Own the BSS product strategy and roadmap
• Translate business requirements into a product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations
• Establish governance, prioritization forums, success measures, communication rhythms, and AI-enabled insight and automation
• Lead and develop a global BSS Engineering and Product team
• Run operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress
• Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and AI enablement

• Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS
• Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent
• Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate
• Strong product ownership capability, translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes
• Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment
• Track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes
• Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications (plus)
• Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service (plus)

• Private Medical Insurance: Adeslas
• Group Pension Plan: Generali
• Life Insurance and Group Personal Accident: VidaCaixa
• Ericsson Care Line
• Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.