Technical Support Engineer, L2

• Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues
• Collaborate with customer technical teams and internal teams
• Analyse the technical performance and reliability of products, systems, and services based on customer requests
• Manage customer communication and provide feedback according to quality standards, customer satisfaction requirements, and SLAs
• Maintain internal and external knowledge bases covering Virtuozzo products and troubleshooting procedures
• Develop advanced Linux knowledge with support from trainers and experienced support engineers
• Learn how Linux-based infrastructure is used by service providers and enterprises worldwide
• Work directly with global customers and develop technical communication and problem-solving skills
• Provide feedback that helps Engineering teams improve Virtuozzo products

• Desire to grow as an IT professional, with a focus on developing advanced Linux expertise
• Understanding of operating system structure and Linux configuration
• Experience installing, configuring, upgrading, and maintaining Linux operating systems
• Experience configuring networking and network services in Linux environments
• Experience using Linux troubleshooting and monitoring utilities
• Upper-intermediate or higher English proficiency
• Strong communication and interpersonal skills
• Ability to remain calm and focused while investigating and resolving technical issues
• Experience with Docker, Kubernetes, or OpenStack would be an advantage
• Red Hat or LPI certification would be a strong advantage

• Remote working model
• B2B contracting through an independent contractor arrangement
• Training budget
• Certification support
• Mentorship
• Career progression opportunities
• Recognition initiatives
• Referral bonuses
• Technical talks
• Other learning activities
• Inclusive, multicultural culture
• Opportunity to contribute to global customer satisfaction and product improvement