Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores
• Plan, brief, monitor, and execute marketing campaigns aimed at driving conversions and sales
• Manage client-agency relationships and client communications
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Manage approximately 40 unique marketing campaigns per month
• Lead Copywriters, Designers, and Account Managers’ Associates
• Create campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email marketing results
• Collect and analyze consumer demographic and trend data
• Set weekly goals and report campaign performance, including revenue, A/B testing, and optimization measures
• Collaborate with the Service Department and cross-functional teams to meet client KPIs
• Troubleshoot client satisfaction and campaign performance issues
• Manage client churn and implement retention strategies
• Lead and attend regular client meetings
• Identify opportunities to expand services and create targeted upselling campaigns
• Research industry best practices and present findings to leadership
• Report directly to Account Managers’ Leads, the Head of Account Managers, and the Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of working experience in email marketing
• Proven success in a leadership role, especially leading creative teams
• Ability to work independently without compromising work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical thinking, and analytical skills
• Growth- and results-driven mindset
• Excellent interpersonal, verbal, and written communication skills
• Ability to learn and adapt quickly
• Excellent time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Availability and responsiveness Mondays to Fridays between 3–6 PM BCN time
• Ability to consistently work 30–35 hours per week, approximately 140 hours per month
• Stable internet connection and a laptop or PC
• Ability to attend virtual video conferences
• Fluency in English
• Openness to receiving and giving constructive feedback
• Remote work, account management, agency, e-commerce, and additional email marketing experience are advantages or pluses

• Full-time contractor commitment
• Fixed-rate monthly salary paid in USD
• First two months paid at full rate during the trial-and-adaptation period
• Regular performance reviews every 9–12 months, with the first after 3–6 months
• Role and workload re-evaluation after 6–12 months