Cloud Support Engineer

• Handle and independently resolve complex technical customer support requests related to cloud services (OpenStack, Kubernetes, S3, DBaaS)
• Take responsibility for the operational management and continuous maintenance of the central support infrastructure
• Operate the ticketing system, status page, and event management tools
• Analyze support trends, identify structural bottlenecks, and derive measures to optimize products and processes
• Develop and implement tool improvements and automations for internal support processes
• Create, expand, and maintain technical documentation for internal and external knowledge bases
• Evaluate new tools and take on specific engineering tasks in asset management and development
• Ensure the operational support of the OpenStack-based cloud infrastructure
• Assume end-to-end technical responsibility for assigned assets

• Solid hands-on experience administering Debian-based Linux distributions, including Ubuntu and RHEL
• Proficiency with the command line, including Bash and shell scripting
• Ideally, knowledge of networking technologies, including LAN, routing, switching, and firewalls
• Knowledge of operating core services, including DNS, DHCP, SSH, VPN, WWW, and FTP
• Solid experience monitoring complex systems using tools such as Icinga, Zabbix, and Prometheus
• Experience with modern backup strategies
• Excellent communication and teamwork skills for cross-functional collaboration
• Ideally, completed IT training as an IT Specialist for System Integration
• Relevant knowledge of cloud or networking environments; certifications such as LPIC-1/2, CKA, LFCS, RHCE, or RHOS are a plus
• Fluent German language skills at C1/C2 level

• 100% remote work possible
• Full-time position
• Clear ownership of assigned assets
• Freedom to shape existing processes through your own tool development
• Technically focused and collaborative environment
• Knowledge sharing among equals
• Strong support when analyzing complex problems
• Trust-based environment with opportunities for professional development