Senior Engagement Manager, Frontier Engineering

• Serve as Frontier Engineering's in-market leader for New Zealand accounts across Data Transformation and Agentic Transformation
• Own engagement outcomes from first conversation through scoping, contracting, delivery, and expansion
• Qualify opportunities with account teams and engage executive sponsors to identify business problems
• Lead customer discovery and journey workshops, aligning use-case priorities, target outcomes, and business cases
• Partner on commercial strategy, value-based pricing, proposals, SOWs, solution scoping, estimation, and deal approvals
• Maintain bookings forecasts and pipelines for New Zealand accounts
• Build services roadmaps, identify expansion opportunities, and work with SI, GSI, and ISV partners
• Own sales-to-delivery handoff and lead engagement kickoffs
• Lead technical implementation engagements through go-live and close-out using WBS, RAID logs, and critical-path scheduling
• Identify scope creep and negotiate protective Change Orders
• Own engagement financials, revenue forecasting, budget burn-down, cost control, EAC accuracy, and margin protection
• Serve as initial escalation point and lead high-pressure decision-making
• Drive knowledge transfer, retrospectives, value readouts, customer references, and follow-on opportunities
• Engage C-level and VP stakeholders on services roadmaps and business outcomes
• Translate technical blockers into feedback for Product and Engineering teams
• Contribute delivery learnings, reusable assets, playbooks, AI-assisted workflows, Salesforce data, financial systems data, and delivery-resource utilization

• Typically a minimum of 8 years of related experience with a Bachelor's degree, or 6 years with a Master's degree, or equivalent experience
• 10+ years in a Sales and Services Delivery role interfacing with executives on complex technical implementation projects
• Proven achievement of quantitative targets such as bookings, utilization, consumption, and delivery margin
• Demonstrated experience leading discovery, shaping scope and value propositions, and closing services deals as part of a sales team
• Hands-on mastery of project governance (WBS, RAID, critical path), change management, and project financials (EAC)
• Ability to command a room of C-suite executives while maintaining technical credibility with engineering and data science teams
• Direct experience in data platform modernization and AI/ML or GenAI adoption
• Proven ability to collaborate remotely across locations with sales, pre-sales, and delivery colleagues
• Ability to manage multiple accounts and projects in parallel with a high degree of autonomy
• Established network across New Zealand enterprise, government, or local SI and partner community (bonus)
• Big 5 or boutique strategy consulting experience (bonus)
• Technical advisory experience such as solution architect or technical account manager (bonus)
• Hands-on experience with Snowflake AI Data Cloud or cloud data platforms on AWS, Azure, or GCP (bonus)
• Experience building a services practice or team presence in a new market (bonus)