AI Solution Consultant, AI Transformation Consultant

• Analyze customer processes and identify opportunities for AI and automation
• Develop AI solutions, roadmaps, and solution designs
• Evaluate Conversational AI, Agent Assist, and Interaction Analytics
• Create business cases, ROI calculations, and pricing models
• Present solutions and advise customers and decision-makers
• Develop blueprints and best practices
• Collaborate with Business Development, Account Management, and Operations
• Support customers on their journey toward an AI-enabled customer experience

• Bachelor’s or master’s degree in Business Information Systems, Computer Science, Business Administration, or a comparable field
• 3–5 years of professional experience in AI, technology consulting, digital transformation, solution consulting, or product management
• Experience working with customers and decision-makers
• Strong understanding of AI technologies and automation
• Experience with Conversational AI, Agent Assist, or Interaction Analytics is a plus
• Experience with business cases, ROI analysis, and solution design
• Knowledge of the customer service/contact center environment is an advantage
• Advanced proficiency in PowerPoint and Excel
• Confident manner, with an analytical and structured approach to work
• High degree of initiative, strong communication skills, and ability to work effectively in a team

• 100% work-from-home / fully remote working model
• Full-time employment
• Equal opportunities and commitment to diversity
• Applications from people with severe disabilities and individuals with equivalent status are welcomed and supported