English Customer Service Specialist

• Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes
• Troubleshoot and resolve common issues
• Escalate complex cases when needed
• Manage user accounts and access across multiple platforms
• Ensure timely, accurate case handling and maintain high service standards
• Act as a subject matter expert for specific clinical systems
• Support critical vaccine-related operations
• Provide technical and operational support to clinical staff and stakeholders

• Fluent in English (written and spoken)
• Strong communication and customer service skills with empathy and clarity
• Ability to multitask under pressure and maintain attention to detail
• Previous helpdesk or service desk experience is a plus
• Life sciences or healthcare background preferred
• Comfortable with technology and quick to learn new systems
• Candidates must already be based in the Philippines
• Non-citizens must have a Permanent Residence Visa
• Flexibility to work shifts and adapt to different time zones
• Availability for a 40-hour work week

• Internet allowance
• Private health insurance
• Full training provided
• Dozens of E-Learning courses available
• Flexible schedule
• Permanent contract