Software Engineer

• Design, develop, and maintain reusable AI Fabric platform services, APIs, microservices, and web applications
• Support bot onboarding, conversation orchestration, routing, integrations, and platform operations
• Build scalable cloud-native and event-driven solutions using Go, Python, Java, Kafka, and AWS/Azure/GCP services
• Develop and support LiveKit-based voice and real-time communication capabilities
• Integrate voice, media, AI, routing, transfer, and telephony systems
• Build frontend experiences for self-service onboarding, administration, monitoring, and operational management
• Implement enterprise integrations with AI/ML, Conversational AI, contact center, CRM, backend, and third-party systems
• Establish and maintain CI/CD, observability, reliability, security, monitoring, and production-readiness standards
• Troubleshoot production issues
• Collaborate with Product, Architecture, Security, and Operations teams
• Leverage enterprise-approved AI development tools to improve engineering productivity, code quality, documentation, testing, and delivery efficiency

• 5+ years of experience in software engineering
• Strong expertise in cloud-native applications, APIs, microservices, and distributed systems
• Strong programming skills in Go, Python, Java, or similar languages
• Hands-on experience with AWS, Azure, or GCP
• Experience with event-driven architecture and Kafka/event streaming
• Experience with CI/CD and production support
• Strong frontend development experience using React, Angular, Vue, or similar modern JavaScript frameworks
• Ability to build responsive web applications and user interfaces
• Experience designing secure enterprise integrations, APIs, and backend systems
• Strong understanding of system design, scalability, reliability, observability, and security
• Experience with Conversational AI, chatbot platforms, AI/ML, voice/telephony, or real-time communication systems
• Strong troubleshooting, debugging, analytical, and problem-solving skills
• Experience working in enterprise environments
• Excellent communication and collaboration skills
• Ability to work independently and across Product, Architecture, Security, and Operations teams
• Experience with LiveKit and real-time voice/communication platforms is nice to have
• Experience with Genesys, Amazon Connect, Five9, NICE, or other contact center/telephony platforms is nice to have
• Experience with Databricks, advanced AI/ML technologies, Generative AI, or multi-provider AI platforms is nice to have
• Experience building self-service platforms, administration portals, operational dashboards, or enterprise-scale AI/contact center solutions is nice to have

• Comprehensive compensation and benefits package
• Health insurance
• Language courses
• Relocation program
• Remote work flexibility
• Professional development opportunities
• Certification programs
• Mentorship and talent investment programs
• Internal mobility opportunities
• Internship opportunities
• Impactful projects for top global clients
• Inclusive and supportive work environment
• Regular team-building company social events